Question 1

What has to appear on a product label sold in the EU?

Accepted Answer

The manufacturer's name and postal address, the name and address of the EU responsible person, a type, batch or serial number that identifies the product, and the warnings and safety information in the language of every country where you sell. Regulated categories add their own marks on top: CE, the crossed-out bin, age warnings, material and care symbols.

Question 2

Which regulation actually imposes the EU responsible person?

Accepted Answer

Two of them. Article 16 of Regulation (EU) 2023/988 on general product safety, and article 4 of Regulation (EU) 2019/1020 on market surveillance for CE-marked categories. Both require an economic operator established in the Union, named on the product, the packaging or an accompanying document.

Question 3

Is a QR code enough instead of printed text?

Accepted Answer

No. Under the GPSR a data carrier can complement the mandatory information, never replace it. The manufacturer block, the responsible person, the identifier and the safety warnings stay printed and legible on the product or its packaging.

Question 4

How small can the mandatory text be?

Accepted Answer

There is no single millimetre figure across all categories, but the information must be legible and indelible. We set safety text at a minimum of 1.2 mm x-height and never below, and the proof file shows the label at 1:1 so you can check it on paper before the run.

Question 5

My product is tiny. Where does the information go?

Accepted Answer

When the product itself cannot physically carry the blocks, the rules allow them on the packaging or on an accompanying document. We produce both versions in the same order: the reduced on-product mark and the full packaging or leaflet layout.

Question 6

Does the CE mark come with this service?

Accepted Answer

The CE block is placed where your category requires it, but placing it is a declaration that the product already conforms. We do not decide that for you and we will not print CE on artwork for a product with no declaration of conformity behind it.

Question 7

What is the difference between CE and UKCA?

Accepted Answer

They mark conformity with two separate legal systems. CE covers the European Union and the EEA; UKCA covers Great Britain. Northern Ireland follows the EU route. A product sold in both places usually carries both marks, each with its own operator named.

Question 8

Do second-hand or refurbished goods need this?

Accepted Answer

Often yes. The GPSR applies to used, repaired and reconditioned products placed on the EU market, with limited exceptions. If you import refurbished goods from outside the Union, the labelling obligations follow the goods.

Question 9

What happens if a label is wrong?

Accepted Answer

A market surveillance authority can order corrective action, withdrawal or recall, and marketplaces suspend the listing far faster than any authority moves. Penalties are set by each member state; in several of them they reach a percentage of turnover.

Question 10

Do I need an EORI number or customs paperwork for this?

Accepted Answer

Not for the label. Customs identification and the label are separate obligations; we produce the artwork and the record, and your freight forwarder handles the customs side.

Question 11

Does one subscription cover every country I sell in?

Accepted Answer

It covers the markets on your plan. The European Union counts as one market and includes all 27 member states plus Norway, Iceland and Liechtenstein. The United Kingdom, the United States, Canada, and Australia with New Zealand are separate markets because their rules are separate.

Question 12

Why is the UK not part of the EU pack?

Accepted Answer

Because Great Britain left the EU product framework. It wants a UK-established importer or authorised representative with a British address, and UKCA marking for several categories. A label carrying only an EU responsible person is not compliant in Britain.

Question 13

What do you do about Proposition 65?

Accepted Answer

If you tell us the product contains a listed substance, or your supplier has flagged one, we place the correct short-form or long-form warning with the right symbol and wording. We do not test the product to find out whether it contains one.

Question 14

Is the Canadian label really bilingual?

Accepted Answer

Yes. Product identity and net quantity in English and French, metric first, with the dealer's name and principal place of business. Quebec adds its own language rules on top, and the layout we deliver satisfies them.

Question 15

Do I need a local representative in the US, Canada or Australia?

Accepted Answer

For labelling itself, no: those markets ask for an identifiable supplier, importer or distributor with a local address, which is usually your buyer or your own entity. Some categories — food, cosmetics, therapeutic goods — do require a local agent, and we say so before you pay.

Question 16

Can you handle a market that is not on the list?

Accepted Answer

Often. Switzerland, Norway, the Gulf states, Japan, Mexico and Brazil come up regularly and we quote them per product. Where a market needs local registration or testing that a label cannot substitute, we tell you that instead of selling you artwork that will not help.

Question 17

Does this cover Northern Ireland?

Accepted Answer

Yes, through the EU pack. Northern Ireland continues to follow EU product rules, so the EU responsible person and CE route apply there while Great Britain follows its own.

Question 18

I sell only on Amazon. Which market do I pick?

Accepted Answer

The ones where your listings are live. An Amazon seller shipping to Germany, France and Italy needs the EU pack; add the UK pack the day you switch on amazon.co.uk.

Question 19

Will Amazon accept these labels?

Accepted Answer

Marketplaces check that the required blocks are present and legible and that a responsible person with an EU address is named. Our artwork carries all of it. What no provider can promise is how a particular reviewer acts on a particular day, and we will not pretend otherwise.

Question 20

What about Temu, Shein, Etsy and TikTok Shop?

Accepted Answer

Same obligations, same artwork. Those marketplaces run the same compliance checks as Amazon and ask for the responsible person details in the listing as well as on the product.

Question 21

What exactly do I receive?

Accepted Answer

A print-ready PDF at 300 dpi in CMYK with 3 mm bleed and crop marks, an SVG with live text and vector pictograms, and a 1:1 PNG proof for approvals. Each market you ordered gets its own file set, plus the permanent code and its public record.

Question 22

Can my printer work from your files?

Accepted Answer

Yes. If your printer wants a different colour profile, a die-line or a specific bleed, send it and we match it. The SVG keeps the text editable, so a local studio can adapt sizes without redrawing anything.

Question 23

Which languages are included?

Accepted Answer

Every language the markets on your plan require. For the EU that means all 24 official languages in the same file; for Canada, English and French. Adding a language later costs nothing.

Question 24

Do you translate my marketing copy too?

Accepted Answer

No. We translate and typeset the mandatory safety and warning text, which has to be legally accurate. Brand copy, slogans and product storytelling stay yours.

Question 25

Can I keep my own layout and typeface?

Accepted Answer

Yes, and most clients do. Send the current artwork or a photograph of it and we rebuild the compliant version inside your own design rather than imposing ours.

Question 26

Can I generate labels in bulk from a spreadsheet?

Accepted Answer

On the Every market plan. Send a CSV with one row per product and the labels come back as a single archive named by SKU, each with its own permanent code.

Question 27

Who owns the files?

Accepted Answer

You do, permanently. On payment you receive a worldwide, transferable right to reproduce, print and modify the label files for any of your products, in any quantity, on any medium. Our templates and generator stay ours.

Question 28

What if my details change after printing?

Accepted Answer

You update the record and we reissue the artwork free of charge. Labels already printed keep working, because the code on them points at the record rather than at a frozen PDF.

Question 29

How fast do I actually get something?

Accepted Answer

The certificate and the permanent code are issued immediately: the record is live and the code resolves as soon as the payment clears. The print-ready artwork follows within a few working hours, same day for anything ordered before 15:00 CET.

Question 30

Why not instant files?

Accepted Answer

Because a person reads every mandatory block before the files leave. We could hand you an unchecked PDF in sixty seconds, and you would find out it was wrong at the print run or at the border.

Question 31

What if my product form is incomplete?

Accepted Answer

We write to you naming exactly what is missing, and the clock starts again when the answer arrives. Nothing is invented to fill a gap in a legal block.

Question 32

Do you work weekends?

Accepted Answer

Orders placed at the weekend are delivered on the next working day. The certificate and the code still issue immediately, any day of the week.

Question 33

How much does it cost?

Accepted Answer

€290 a year for one market, €590 for three, €990 for every market, with unlimited products on all of them. A market means one rule set: the EU with the EEA, the UK, the US, Canada, or Australia with New Zealand.

Question 34

Is it per product or per brand?

Accepted Answer

Neither: it is per market. Products are unlimited, so a seller with one brand and four hundred SKUs in the EU pays €290 a year.

Question 35

How is VAT handled?

Accepted Answer

Prices exclude VAT. A business in another EU member state with a number valid in VIES is invoiced under the reverse charge; without a valid number, Czech VAT applies. Companies established outside the EU are invoiced with no EU VAT. The checkout checks the number in VIES while you type.

Question 36

What if VIES is down when I pay?

Accepted Answer

VAT stays applied, the payment goes through, and you write to us afterwards: we issue a credit note once the number checks out. We say this in the checkout rather than after the invoice.

Question 37

Which payment methods do you take?

Accepted Answer

Cards, SEPA transfer, iDEAL, Bancontact and the other methods Mollie offers for your country. We never see or store card details.

Question 38

Does it renew automatically?

Accepted Answer

Yes, yearly, and you can cancel at any time from your account or by email. We send a reminder before the charge, and cancelling stops the next renewal rather than the current period.

Question 39

Do you refund?

Accepted Answer

The service is for businesses, so the consumer right of withdrawal usually does not apply, and files delivered are delivered. If something is wrong with what we produced, we fix it; if we cannot, we refund the market it concerns.

Question 40

Is there a discount for many markets?

Accepted Answer

Yes, that is what the plans are: one market €290, three €590, all of them €990. Ordering markets separately always costs more than the bundle.

Question 41

What happens during the seven free days?

Accepted Answer

Everything works. You generate real labels, real codes and real public pages. Verification is a six-digit code sent to a company email address, so disposable mailboxes are refused, and no card is taken.

Question 42

What happens on the eighth day?

Accepted Answer

If you have not subscribed, the account closes and the codes stop resolving. Files you downloaded during the trial stay yours.

Question 43

Why do you refuse temporary mailboxes?

Accepted Answer

Because the record is a public statement about a real company. Verifying a working company address is the minimum check that keeps the register meaningful.

Question 44

Can I start the trial and pay later the same week?

Accepted Answer

Yes. Subscribe from inside the trial at any point and nothing resets: the codes you already issued stay live and keep the same numbers.

Question 45

How does the permanent code work?

Accepted Answer

Each product gets a code such as EL-7K2F-91QD, printed on the label beside a QR. The code resolves to a page on this domain holding the current data for that product. Update the record and every label already printed keeps pointing at the right information.

Question 46

Is the record a certificate from an authority?

Accepted Answer

No, and the page says so. It documents the data you supplied on a given date. Authorities do not certify labels; they inspect them.

Question 47

Who can see the record?

Accepted Answer

Anyone with the code: an inspector, a marketplace reviewer, a buyer, a customer. It shows only what legally has to appear on the label, never your account email, VAT number or payment history.

Question 48

What happens to the codes if I cancel?

Accepted Answer

They stop resolving. We keep the record data for thirty days so you can restart without redoing the work, then it is deleted.

Question 49

Can a code be reused for another product?

Accepted Answer

Never. A code belongs to one product for good, which is what makes a scan trustworthy years after the print run.

Question 50

Who signs and invoices?

Accepted Answer

Europe Services SE, registered in Prague, Czech Republic, IČO 03571785, active since 2014, invoices everything. The UK pack is issued by REP27 LTD in Suffolk and the Canadian pack by Goldman Services INC in Richmond Hill, Ontario.

Question 51

Do you become my responsible person?

Accepted Answer

Not under this service. We produce the label artwork and hold the public record. Appointing an EU responsible person is a separate legal mandate with liability attached, which we can arrange through our sister service.

Question 52

What do you not do?

Accepted Answer

We do not test products, issue CE certificates or declarations of conformity, write technical files, register you in national EPR, WEEE or battery schemes, or give legal advice. If a product needs laboratory testing, a label will not fix that.

Question 53

Do you help if an authority contacts me?

Accepted Answer

We hand over everything we hold about your product record, dated, and answer factual questions about the artwork we produced. We do not act for you before an authority or in any proceeding.

Question 54

How do you handle my data?

Accepted Answer

The data you enter builds the label and the public record, is held on our own server in Europe, and is never sold or shared for marketing. The public page shows only what has to appear on the label.

Question 55

In which languages can I talk to you?

Accepted Answer

English, Italian and Spanish by phone, and in writing we answer in the language you write in.

Jeden výrobek. Pravidla označení pro každý trh. Jedno místo, které je definuje.

Co obdržíte

Podívejte se na soubor, který byste skutečně obdrželi

Jak to funguje

Popište produkt

Sestavíme štítek

Certifikát nyní, soubory do hodin

Kód zůstává aktivní

Štítek, který nevyprší

Požadavky jednotlivých trhů

Evropská unie a EHP

Velká Británie

USA

Kanada

Austrálie a Nový Zéland

Kdekoliv jinde

Cenové podmínky

Jeden trh

Jeden trh — €290 / rok

Tři trhy

Tři trhy — €590 / rok

Každý trh

Všechny trhy — €990 / rok

Ověření kódu štítku

Otázky, které si lidé kladou před předplatným

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